THE HEART OF LUWA SERVICE


Luwa Luxury Products Service Division

Luwa Luxury Products distinguishes itself by maintaining the highest level of customer care and service.

Luwa’s Director of Service, Jesse Christian explains what sets Luwa’s service department apart from other appliance servicers and why Luwa values customer service above all else.

Luwa Service Technician

“The mission of Luwa’s service department is to offer support in every facet throughout the lifetime of your luxury appliance,” Christian says. “We keep all of the client’s needs in mind and do everything we can to get the job done in a way that leaves a positive lasting impression with every client we service.

This process begins when we receive a call from a client with a question or concern about the performance of their indoor or outdoor appliance. From there we do our best to schedule our clients as quickly as possible to fix the problems they are facing.

After carefully listening to our client’s concerns, Luwa schedules a visit from one of our qualified service technicians.

Luwa obsesses over quality so we never over-schedule our technicians which gives them a wide window of time to truly care for every service detail.”

Luwa Service Technician

In the home, a Luwa technician will respect the client’s home by removing shoes and working cautiously and attentively in the servicing location.

Luwa technicians will pay special attention to time and work efficiently to diagnose the problem and relay the information to our clients in easy to understand terms.

Luwa Service